At Tutupetti, we are committed to preparing and delivering every order with care. This Shipping Policy explains how orders are processed, shipped, and delivered after payment has been successfully confirmed.
Order Processing
All orders are processed after full payment has been completed and confirmed. Once your payment is received, your order will enter the preparation stage, which includes product checking, quality inspection, packaging, and shipment arrangement.
The standard preparation time is usually 3–5 business days from the date of payment confirmation. Processing time may vary depending on product availability, order quantity, customization requirements, seasonal demand, or holidays.
We always do our best to prepare each order as quickly as possible while ensuring that every item is carefully checked before shipping.
Shipping Time
Shipping time depends on the destination country, courier service, and local delivery conditions. For international orders, the estimated shipping time is usually 4–10 business days after the order has been shipped.
Please note that this is an estimated delivery timeframe. Actual delivery time may be affected by customs clearance, local courier operations, public holidays, weather conditions, flight delays, or other circumstances beyond our control.
Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order. This includes the recipient’s full name, phone number, email address, and delivery address.
Tutupetti is not responsible for delays, failed deliveries, additional shipping fees, or lost packages caused by incorrect or incomplete customer information. If you notice any mistake in your shipping details, please contact us as soon as possible before the order is shipped.
Shipping Fees
Shipping fees will be calculated and displayed during the checkout process, depending on the destination, package weight, courier service, and available shipping method.
For international orders, shipping fees do not include import taxes, customs duties, or other local charges that may be required by the destination country.
Import Duties and Customs Fees
For international shipments, import duties, customs fees, taxes, or other local charges may apply according to the regulations of the destination country. These fees, if any, are the responsibility of the recipient.
Tutupetti is not responsible for customs delays, additional import charges, or package holds caused by customs procedures or local regulations.
Order Tracking
Once your order has been shipped, tracking information may be provided if available from the courier service. Customers can use this information to follow the delivery status of their package.
Please allow some time for tracking details to update after the package has been handed over to the courier.
Delivery Issues
If your package is delayed, returned, or cannot be delivered due to incorrect shipping information, refusal to receive the package, unpaid customs fees, or failure to respond to the courier, any additional costs for reshipping or handling will be the customer’s responsibility.
If there is a delivery issue caused by the courier, please contact us so we can assist in checking the status of your shipment.
Contact Us
If you have any questions about shipping, delivery time, tracking, or your order status, please contact our customer support team. We will be happy to assist you.
Thank you for shopping with Tutupetti. We appreciate your trust and look forward to delivering beautiful outfits to your little one.